| |
|
|
|
|
| Automatic Call Distribution (ACD) systems are the heart of call centers. ACDs maximize productivity by recognizing, answering, status, transfers, message on hold, and routing incoming calls. ACDs segment customers, monitor resource availability, and deliver each contact to the most appropriate resource anywhere in the call center or enterprise. This not only improves the customer experience, but also allows a limited number of staff members to handle a large volume of calls. ACDs are ideal for any customer service function - from help desk to telemarketing to surveys. |
|
|
|
|
|
 |
| AUTOMATIC CALL DISTRIBUTION FEATURES : |
| Intelebiz ACD System manages customer interactions from multiple sources and routes them to the appropriate person for handling. |
 |
Queuing of customer phone calls, email, web interactions and faxes through a single ACD engine. |
|
View multiple queues and workgroups at the same time |
|
We notify you of a new message by paging you or calling you on a local number you designate - like your wireless phone.
|
|
Real time monitoring, recording and reporting to quality control |
|
Route calls to remote agents and prioritize call routing |
|
Skills-based routing for maximum efficiency |
|
Custom queue announcements and call flow to provide customers accurate information |
|
Enables screen pops and customer interaction with database applications for increased agent productivity and faster case closed times |
|
Custom messages for each DNIS and facility of web call backs |
|
Caller preview with address search and customer history |
|
Multimedia support (email, chat, inbound, outbound calls) |
|
Alarms for callers in queue |
|
Customizable agent screens |
|
Combined case/call transfers |
| |
|
|
|
| AUTOMATIC CALL DISTRIBUTION benifits: |
|
Reduces agent data gathering through screen pops and case history searches |
|
Eliminates the expensive CTI middleware components and services needed to perform screen pops with existing systems |
|
Increases agent productivity through advanced CTI functions like power dialing and case/call transfers |
|
|
|
| Web Design / Development |
| Web development at Intelebiz is an orthodox process very important mark online. |
| Read more... |
|
| Software Development |
| We at Intelebiz, focus on developing software application as per the client’s requirement. |
| Read more... |
|
|
Our Testimonials |
| My online business was not making any profits, but once I opted for the SEO services from the Intelebiz,my business earn profits.Thanks Intelebiz. |
| Read more... |
|
|
