InteleBIZ -Predictivedialers

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The predictive dialer is a call center phone system that processes inbound and outbound telephone calls and distributes it intelligently to your service agents using ACD systems. Predictive dialers make outbound calls and only connect a call to a service representative when it detects an individual on the line. In a traditional manual outbound call center, without the use of predictive dialers, service agents are talking on average only 20 - 30 minutes out of an hour. Whereas Predictive dialers have demonstrated talk times in the 45 - 50 minute range, giving you an increase in productivity of nearly 100%!

The use of predictive dialers translates into direct savings, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly while handling the same call volume. It performs traditional dialing as well as predictive dialing. But with its enhanced features and flexibility, predictive dialers support another advancement in outbound telemarketing called "Intelligent" predictive dialing.

An Intelligent approach to Predictive Dialing

Most outbound calling campaigns that use predictive dialing experience a low response rate from called individuals. Your call center agents are talking more on the phone but experiencing a high level of frustration because of such a low interest level. The predictive dialer, with its outbound IVR feature, can help qualify leads by not only detecting an individual on the line, but by playing a pre-recorded message up front. This message can be a consistent, high quality introduction to your company, products or service.

Through interactive touch phone selection, your customer or prospect can now choose from various options. One choice may be to talk with your agent, leave a voice message, request another call back time, or simply express no interest. Calls that are now passed to your agents are far more qualified and the probability of a successful call with this individual has increased dramatically.

Since the phone system is doing the introductory qualification, you will need fewer agents to handle these calls. Your agents will no longer be repeating over and over the same introduction - now they will be talking with only interested and qualified party.

This technology enables contact centers to reduce the occurrence of silent calls and comply with industry regulations

Voice messaging Features:

	Ability to record and retrieve phone calls in real time
	Records your conversation as standard windows sound file (wav files) directly to your computer's hard disk
	Easily configure the call recording machine with a maximum recording time
	Supports two modes (Manual and Automatic) for call recording
	Plays recorded conversations through sound card on speakers
	Enable to record selective record specific agents, all agents, certain campaigns, randomly, or even provide an agent with the ability to record on demand
	Call center monitoring features
	Remote supervisor monitoring capability
	Track key clients and customers
	Dispatch appropriate resources
	Email or export call records
	Get real-time analytics and comprehensive call reporting, contact center-wide
	Allows you to record simple messages left by callers likewise IVR system
	Archive call data for rapid retrieval with fully managed DVD-R catalogs
	Complex search capabilities for call recording retrieval
	by agent
	by date
	by time
	by date range
	by time range
	DNIS
	phone number(s)
	by combinations of above
	by others

Voice messaging benifits:

	Exceptional Recording Quality
	Each call is recorded at maximum quality. Once the call has finished, our call recording software amplifies the call and equalizes the balance between each side of the conversation before the recording is compressed for efficient storage.
	Playback
	Calls recorded are stored in standard Windows .WAV format which means the media can be transferred anywhere and replayed with any tool compatible with windows audio, such as Windows Media Player, Windows Sound Recorder or Real Player.
	Fast and easy call retrieval and playback
	We store both call and user information with the recording to ensure that retrieving the call that you want is as simple as possible. The system allows you to search for calls using any of the stored fields, such as, CallerID, Customer Reference, Case ID, Date/Time, Agent etc. Once the search is complete simply press 'Play and the call is retrieved and played instantly.
	100% compatibility with your existing and future systems
	Call Recorder facility works with any PBX, ACD or Predictive Dialer. All the data is stored in industry-standard database formats so you can integrate the call information into your existing management systems and reports.